— Call data, privacy and terms
Straight answers about the calls and your callers.
No small print you need a solicitor to read. If something here isn't clear, message us and ask.
How we handle call data
- What gets recorded
- The call itself, and a written transcript of it. That's how you can check what was said instead of taking our word for it.
- What the caller is told
- At the start of the call, that they're speaking to an assistant and that the call is recorded. She says it plainly, not buried in a fast disclaimer.
- What we hold about your caller
- Their name, their number, the address of the job and what they rang about. Nothing else — no card details, no ID.
- Where it's stored
- In the EU. The providers we use to place calls and write transcripts are listed in the signed terms.
- How long we keep it
- The audio for 30 days. The written transcript for 90 days. The job itself — your caller’s number and what they wanted — for 3 years, because that’s the record of work done. After that it is deleted automatically, not on request.
- Who it belongs to
- Your callers are your customers. You're the controller of that data and we handle it on your instructions. If you leave, you get your call history and we delete our copies.
- What we never do with it
- Sell it, share it with another trade, or use your calls to sell to your customers.
Privacy
Two different people show up in this section: you, and the customer who rings you. The second one never chose to deal with us, so they get the same care as you do.
- If you try the demo
- We take your business name and your mobile, build a receptionist for that business, and ring you once. We don't add you to a list, we don't sell it on, and nobody rings you to sell. If you talk to Ciara on the website instead, a written transcript and a short summary of that chat go to our team — no audio is recorded, and it's deleted if you ask.
- When she answers your line
- Your caller's name, number, address and what they need — because that is the job you are paying her to take. The call is recorded so you can hear what was actually said, and she tells the caller she is an AI whenever they ask.
- How long we keep it
- The audio of a call for 30 days, the written transcript for 90 days, and the job details for 3 years, so your own history stays yours. Each is deleted automatically when its time is up. Demo numbers go the same day you ask.
- Who else touches it
- The companies that make the call happen: a voice provider, a phone network, an AI model that turns the call into a job, a database, and a payment processor for the card. Nobody else, and none of them get it to sell.
- Where it lives
- Our own records are held in the EU. Some of the providers above are outside it, so a call can pass through their systems to reach you — ask us and we'll tell you exactly which and where.
- Your rights, and your caller's
- Ask what we hold, ask for a copy, ask us to correct it or delete it. One message does it and it costs nothing. If a caller asks you the same, send them to us and we'll handle it.
- If we get it wrong
- Tell us first — we would rather fix it than argue. You can also complain to the Data Protection Commission, who regulate this in Ireland, at dataprotection.ie.
- The website itself
- No advertising trackers and no cookie bar. The only cookie we set is a referral code, and only if you arrive on somebody's referral link. We count visits with Vercel Web Analytics, which sets no cookies.
Terms, in plain words
- The price
- The monthly on your quote, agreed with you before anything is built. No setup fee. Nothing per call, nothing per minute.
- Month one
- Your first 7 days are free, and longer if your quote says so. Your first monthly charge is taken when they end, and your monthly runs from that day.
- No contract
- Cancel any time, no notice period, no exit fee. You stop paying from the next month.
- What she will never do
- Quote a price, promise an arrival time, or claim a certification on your behalf. In any trade.
- If she gets something wrong
- Tell us and we change it the same day. Every call is recorded so we can both hear what happened.
- She is not an emergency service
- If there's a smell of gas, ring Gas Networks Ireland on 1800 20 50 50. If there's danger from electricity, ring ESB Networks on 1800 372 999. If anyone is at risk, ring 999 or 112. She takes jobs; she does not attend them.
This page is the plain-English version. The full terms, privacy notice and cookie policy say the same things in longer words, and are what applies if the two ever disagree.
Who we are
NeverMissACall.ie is run by ElevateIreland, a registered business name of Bartlomiej Standa.
- Business name no.
- 790663 — Companies Registration Office
- info@nevermissacall.ie
- Phone
- 087 162 1846 — Ciara answers, day or night.
- Message us — quickest way to get an answer.